Payment Terms

All payments to Evara Matrimony are final and non-refundable. Membership and service fees, once paid, are not refundable in whole or in part, including for unused periods, voluntary cancellation, or if you do not find a match. The only exceptions are duplicate charges, failed transactions where money was deducted but access was not granted, or amounts charged in error, which we will verify and refund to the original payment method within 7 to 10 working days of confirmation. To report such a charge, email connect@evaramatrimony.com with your transaction details. This policy is in addition to your rights under applicable law.

If you are on a recurring membership, renewals are charged automatically under the payment mandate you authorised when you subscribed. As required by the Reserve Bank of India, your bank or UPI app sends you a pre-debit notification before each renewal charge, and renewal charges above Rs 15,000 additionally require your approval, such as your UPI PIN, before the debit completes.

You can cancel at any time from your account settings, and no further renewals will be charged. A renewal charge that has already completed follows the same refund policy above: it is final and non-refundable, with the same exceptions for duplicate charges, failed transactions, and amounts charged in error.

The Founding lifetime plan is a one-time payment and has no renewals. Evara Select and Evara Reserve fees are one-time as well, and the Evara Reserve success fee of Rs 1,49,000 is collected separately on a confirmed match, under the terms you accepted at registration.

In accordance with the Digital Personal Data Protection Act, 2023, you may raise any concern about your personal data or our services with our Grievance Officer, Sakshi Gupta. IW Services and Matrimonial Pvt. Ltd., 117, 1st Floor, NDM-1, Netaji Subhash Place, Pitampura, Delhi 110034. Email: connect@evaramatrimony.com. Phone: +91 97735 25525. We acknowledge every grievance within 24 hours and resolve it within 7 working days.